Privacy Policy

1. Introduction

Prizeluma respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website (prizeluma.com) or use our floral event design services. We comply with the Australian Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) where applicable.

By accessing or using our services, you acknowledge that you have read and understood this policy.

2. Information We Collect

We may collect the following categories of personal information:

• Identity Data: such as your full name, company name, and job title.
• Contact Data: such as email address, telephone number, and postal address.
• Event Details: information about your event, including venue, date, guest count, and floral preferences.
• Technical Data: internet protocol (IP) address, browser type, operating system, and usage data collected through cookies.

3. How We Use Your Information

We use your personal data for the following legitimate business purposes:

• To provide, manage, and personalise our floral design services.
• To respond to your enquiries and communicate about your bookings.
• To process payments securely and prevent fraudulent transactions.
• To send you marketing communications (only if you opt in).
• To improve our website, services, and customer experience.
• To comply with legal and regulatory obligations.

4. Disclosure of Your Information

We may share your personal data with trusted third parties in the following circumstances:

• With service providers who assist in event delivery (e.g., florists, logistics, IT support).
• With payment processors to complete transactions securely.
• With legal authorities if required by law or to protect our legal rights.
• With professional advisers, such as accountants or lawyers, in the course of business operations.

5. Data Security and Retention

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, alteration, disclosure, or destruction. We retain your data only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.

You have the right to request access to, correction of, or deletion of your personal data at any time.

6. Your Rights and Contact

Under applicable data protection laws, you have the right to:

• Request a copy of the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data in certain circumstances.
• Object to or restrict certain processing activities.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise any of these rights or if you have questions about this policy, please contact us at: prizeluma@gmail.com or at our registered office: 121 King Street, Melbourne VIC 3000, Australia.